SecurTest Custom Seminars and Workshops

How do you fire the violent or threatening employee without being fired on? Today, murder is the number one cause of death for women in the workplace. It is the third leading cause of death for all employees. One in six violent crimes occur at work. How you respond to this "threat from within" will save lives and costly litigation.

The author of The SecurTest System, Steven C. Millwee, CPP, and The Threat From Within: Workplace Violence has developed a unique training system of threat assessment and employee negotiation strategies. In over 28 years of use by corporations, there has been no incident of violent retaliation using this approach.

Steven C. Millwee, CPP

What Seminar Participants Say

"This seminar scared the day lights out of me, but at the same time I walked away with a sense of enlightenment." Shawn Cunningham, Financial Director - Suburban Adult Services, Inc.

"Very informative and thought provoking. Information is well presented, clear, very specific and directly applicable to employer liabilities in this area"." Wes Davidson, Executive Director - Aroostook Mental Health Center

"Well organized, good info, outstanding presenter. Personal experiences help to flesh out the themes and issues." Tom Gibbons, VP - Rochester Rehab Center

"Steve Millwee was extremely prepared, a true expert. He gave practical suggestions that will assist us in reducing risks." Greg Disy, Director - AMH Corp

"The best seminar, content and presenter I've ever attended." Phil Taylor, CEO - Abilities Unlimited

"A wake up call for every supervisor and employee. Steve Millwee is the most dynamic trainer I've ever heard." David Tinti, Loss Prevention Manager - Miami Herald

"Outstanding. Our employees and managers report that your energetic presentation kept them riveted to their seats. They are thankful that our company has you as its management expert." Leonard C. Uitenham, Ph.D., Sr. VP - The Sherwin-Williams Company

"Comments regarding your presentation were very positive, particularly with regard to your engaging speaking style." Susan Crowley, Executive Director - National Safety Council

"Thank you again for the best-attended and highest-rated workshop ever presented by Pensacola SHRM (Society for Human Resource Management.) The impression you left with us was a deep and lasting one; your message really hit home with the human resource professionals. Your first -hand accounts and use of actual workplace situations gave tremendous support and credibility to the various recommendations presented. Like many others there that day, I felt actually drained after such an intense session. But, oh, I wouldn't have missed this opportunity for the world." Sandra L. Rogers, SPHR, President - Society for Human Resource Management

"You will never hire casually again." Linda Fulmer, Director - ABG Packaging

"If you are truly sensitive to the safety and security needs of your employees and organization, you must give this seminar to all your supervisors and managers." Anthony Terranova, Jr., President/CEO - Comprehensive Technology

Diffusing The Threat From Within!

How to Identify, Diffuse, and Resolve Workplace Conflict and Threats of Violence While Enhancing Employee Morale and Protection of Co-Workers and Assets

"You haven't heard the last of me!" It used to be that when a disgruntled applicant or employee said this, you didn't think of workplace violence!

  • An employee with a history of emotional problems says he is going to kill you if you don't let him return to work...WHAT DO YOU DO?

  • An employee who has been under a lot of pressure at work and home tells a co-worker that he is going to "take out" management and blow up the building with "explosives attached to a model air-plane"...WHAT DO YOU DO?

  • An employee calls you saying his manager threatened to hit him...WHAT DO YOU DO?

  • An employee is fired after making threats of workplace violence and a potential future employer calls you for a reference...WHAT DO YOU DO?

  • An employee who has been telling coworkers he is from another planet is seen with a gun in his pants at work...WHAT DO YOU DO?

  • An employee who has just obtained judicial custody of her children from her alcoholic, abusive husband is overheard telling him in an emotional telephone call, "Please don't come here, just leave us alone"...WHAT DO YOU DO?

All these examples are real-life scenarios. They are not just "big city" problems, nor scenarios unique to certain types of organizations. As part of your organization's line of first defense, you may be called upon to prevent, react to, or even deal with the tragic aftermath of one of a thousand scenarios involving actual or threatened workplace violence. Proactive organizations focus on all areas of workplace violence, not just external threats. Are you prepared to deal with it right now? The correct response could prevent a tragedy and spare innocent lives. An improper response could well be the catalyst of a workplace disaster jeopardizing your own life and the lives of your fellow employees. At the very least, an improper response could subject you and your organization to legal liability for defamation, false imprisonment, malicious prosecution, negligent hiring and retention, invasion of privacy or a host of other theories.

Violence has moved from the streets into the workplace. An average of fifteen people are murdered on the job each week across the country and homicide is the number one cause of death for women in the workplace. One sixth of all violent crimes occur at work. Workplace violence is estimated to have cost employers over four billion dollars in 1992 alone. The human misery toll is immeasurable.

Every employee and manager should become familiar with the risks and signals of workplace violence and be prepared to deal effectively with them. Managers, employees, and companies are held accountable for what they should have known, not just what they knew. Employers can not use ignorance of the past history of violence or criminal activities of its applicants or employees.

Custom Training Agenda

We customize the program to your organization needs. Here is a sample agenda.

  • Introduction to Workplace Violence. In this segment we define workplace violence relating to disgruntled workers. Case histories and studies will highlight the frequency of this growing phenomena.

  • The Profile of the Disgruntled Employee, Armed Robber and Domestic Stalker Who Kills. Most acts of workplace violence is predictable. The typical personality profiles of the three most common workplace killers will be detailed.

  • ALERT, You have just been informed that an employee has threatened to kill a manager. What will you do? What can you do? Your conduct will result in your being part of the problem or the solution. Mr. Millwee will speak first hand about incidents in which he helped diffuse threatening employees. His techniques averted disaster when disgruntled workers who had threatened to kill other employees or managers.

  • Early Warning Signals. Learn how to identify behaviors which often lead to workplace violence unless steps are taken to intervene and diffuse work related conflict.

  • How to Fire Without Being Fired On! Get the practical steps to terminate the employment of the potentially violent employee and how to minimize your risk of violent retribution.

  • Crisis Management In Action. Learn from the expert who has helped put crisis management to work and learn how to gain the cooperation of law enforcement, and work effectively with your loss prevention, risk management, HR and legal management team. Learn the steps to helping your employees deal with the issues in the aftermath of a workplace threat. We will show you how to establish an effective crisis management plan with effective policies which will establish a zero tolerance of workplace threats or violence.

  • Intervention. Now, the crisis management team goes from planning and preparation to action. Learn what you must do when an employee makes threats of workplace violence or exhibits alarming behavior which puts you on notice of the potential for violence. Learn the role of the crisis management negotiator and the steps to defuse the bomb before the clock winds down. You will learn how to use the "260 Point Checklist" to assess the threatening employee.

  • Management Keys to Workplace Violence Prevention. Learn the steps to prevent workplace violence. Learn how to develop employee cooperation through communication and leadership skills enhancement. Focus will be given to the unique opportunities of multi-unit operations. Develop a "partnering" strategy that eliminates the "Lone Ranger Syndrome."

  • Target Selection. Learn how to add to your bottom line by hiring quality employees who do not have a history of violence. The hiring decision you make can reduce turnover, shrinkage and conflict or cost millions of dollars in litigation. You will learn how to identify applicants with a violent past. You will learn how to ask the "right questions." The result will be a team of employees committed to convenience retailing excellence.

  • Question and Answer Session.

Benefits


Here are some of the important benefits in retaining the services of Steven C. Millwee, CPP and SecurTest, Inc.

 

·         Over 32 years of hands-on expertise in defusing violent and potentially deadly threats without one single act of violent retaliation.

 

·         A sensitive approach that defuses threatening individuals that restores their sense of dignity and a positive image of your organization.

 

·         An expert with hands-on real-world experience.

 

·         The leading trainer of managers today on preventing and defusing workplace violence.

 

·         One of the highest rated and most powerful speakers for ASIS, SHRM, National Retail Federation, the Edison Group, and many other organizations.

 

·         Compliance with the ADA, EEOC and other state and federal statutes.

 

·         Reduction of potential litigation for negligent hiring, retention, supervision, or security.

 

·         The leading expert for attorney's who will help defend your policies and actions from the witness stand.

 

·         A crisis management team and plan before you need it.

 

·         Creation of a custom program that meets your needs within your culture.

9 Reasons You Should Use Steve

As Your Intervention Expert

1.      He has successfully negotiated voluntary separations in every case so that the employee in question was not fired.

2.      His compassionate merciful negotiation style defuses the violent or threatening employee.

3.      His approach has never resulted in a court claim for violation of the ADA, EEO or other state and federal regulations or laws.

4.      He is considered by leading security and HR professionals and corporations worldwide as their key to successfully defusing potential deadly workplace violence from impacting their workforce.

5.      He is the expert witness used by plaintiff's attorneys when workplace violence erupts causing claims of negligent retention, supervision and security.

6.      Using a reverse hostage negotiation strategy allows the employee to confess his violent ideation.  This is an important key to helping the employee take responsibility for his behavior.  This leads him to believe the employer would be justified in deciding to involuntarily separating his employment.  Thus, the employer is perceived as compassionate and merciful by negotiating the separation versus waiting for the employee to return to do his own firing with a gun.

7.      Corporate counsel and attorneys are able to minimize litigation risks by using an outside expert that works as part of the security, HR and management team.

8.      Employees expect you to safely end the employment of potentially violent employees; the law demands it.

9.      You send the message to your employees that your corporate ethics dictates that you use every expert resource and tool to prevent workplace violence.

 

5 Reasons You Should Use Steve

As Your Reduction in Workforce Consultant

1.      He has helped hundreds of companies' plan for a reduction in workforce.

2.      He helps you develop sound security and HR strategies to minimize retaliation.

3.      He helps you develop implementation of your reduction in a compassionate and merciful manner.

4.      He helps train those delivering the separation notice so that the right message is being given consistently.

5.      He becomes part of your team to help minimize risk, whether acts of violence, work stoppage, or claims of discrimination.

 

Critical Intervention Team Training

 

Our one and  two-day program teaches your select HR, security, and management professionals that make up your critical intervention, risk assessment or response team the key-elements of workplace violence prevention. Here is what they will learn:

 

·                     What are the warning signs that can turn deadly

·                     How to conduct a safe initial threat assessment

·                     How to voluntarily or involuntarily terminate threatening employees and mitigate violent or legal retaliation.

·                     When do you call in the "outside expert negotiator"

·                     How do you prevent workplace violence through effective leadership and elimination of a toxic or hostile workplace

·                     What are the key warning signs of domestic batterers

·                     How to prevent domestic violence from finding you and his intended victim ill prepared

·                     Techniques to save lives when you are in a last resort survival mode

The Art of Partnering

Because of the constant change in business technology, innovative employers must use its human resource and security partnerships effectively.  SecurTest, as a strategic HR, risk management, and security partner, will help you meet your most sensitive need, protecting the safety and security of your most important assets: employees and customers.

 

 

Online On-Demand Training

Steve develops cost effective online training programs that allow you to train supervisors and all employees the keys to preventing violence at work.

 

The Threat From Within: Workplace Violence

 

How do you fire the violent or threatening employee without being fired on? Steve Millwee is the leading expert on workplace violence.  Formerly with the FBI and a homicide detective and hostage negotiator, he will keep you riveted to your seat.  He is the most sought after speaker on workplace violence today. In 22 years of consulting Steve has never had a single act of violent retaliation occur using his strategies that restore dignity to the threatening or violent employee.   Here is what you will learn that could save your life and those who work for you:

 

·                     What are the warning signs that can turn deadly

·                     How do you conduct an initial threat assessment

·                     How do you fire the threatening worker without him returning to do his own firing, with a gun

·                     How do you prevent workplace violence by your own employees

 

Defusing Threatening Employees - The Threat Assessment.   Violence by disgruntled employees is a growing dilemma for management with one out of six violent crimes in society occurring at work.  Enhance your ability to identify, defuse, and deal with potentially violent employees.  Learn the various steps for dealing with potentially violent situations ranging from creating a reporting protocol, developing case facts, and interviewing the disgruntled worker, to terminating without retaliation.  Understand the important roles of your management team.

 

Crisis Management Post 9-11.  Learn the role of security professionals in prevention, risk analysis and mitigation, and crisis planning from acts of terrorism or violence.  Learn how to develop strategic plans that gain the trust and respect of senior management and every employee.  Learn how to train others without interfering with the day-to-day business of your organization.  Learn how to identify critical systems and infrastructure for asset protection.

 

Leading Beyond the Margins – Staring Up the Stairs.  Learn how to "Lead Beyond the Margins."  Learn the techniques champions use to lead their team to prevent violence by employees.  Learn how to communicate for the maximum result.  This session focuses on the practical steps that will make the difference with your employees, customers and senior executives.  You will leave this session motivated and educated while learning the top 20 sins of management from the eyes of employees.

 

Early Warning Signals and Prevention.  Learn how to identify behaviors that often lead to workplace violence unless steps are taken to intervene and defuse work-related conflict.  Learn how to identify violent applicants before they become violent employees.  These steps may save your life and that of your co-workers, by keeping the threat from without from becoming the threat from within.  Learn how useful employment selection tools to avoid hiring the wrong employee while reducing claims of negligent hiring and retention.

 

Bomb Threat – Practical Steps from A to Z.  Learn the practical steps to prevent, respond and investigate bomb threats.  This session uses real-life scenarios from false threats to actual detection of explosives to help guide managers and employees in determining the proper collection of reporting data, response, determination of evacuation, coordination with law enforcement, to investigation.

 

Domestic Violence: The Threat From Without.   This session focuses on one of the most difficult forms of workplace violence.  Where can an estranged, retaliatory and violent person find their mate everyday at 8:30?  A domestic stalker can find his target at her desk putting her and every employee and guest at risk.  Learn the early warning signals of an employee who is being abused at home.  Learn how to help intervene from a management prospective to prevent acts of domestic violence in the workplace. Actual cases involving the speaker will be used.

 

Hostage Survival.  Learn how to survive being taken hostage.  The steps you learn will help you plan for the unlikely event of becoming hostage.  You will learn how to help defuse the hostage taker, and what you can do to cause him to kill you.  Learn how to create a contingency plan for your management and co-workers that help allay their concerns about violence from the streets or by disgruntled workers cross their threshold at the workplace.

 

Confessions in the 21st Century – How to Uncover Fact from Fiction through Corporate Interviewing Strategies that Work.  Learn how to interview applicants and employees.  You will learn how to detect evasive or untruthful responses.  Learn how to uncover patterns of verbal and non-verbal clues that will lead to the truth.  Learn techniques to enhance cooperation, closure and confessions.

 

Often ill trained or prepared managers are charged with investigating sensitive employee misconduct.  Learn how to integrate the best practices of investigative professionals.  Obtain skills that will help you secure your long-term viability while maximizing and screening programs.  Learn how to add to your security programs without threatening the power base of business units. 

 

You will also learn how to investigate ethics and sexual harassment complaints without isolating your function and role within your organization.  Learn how to integrate the investigative function into the most sensitive forms of investigations.  Investigative expertise, the right approach, coupled with the knowledge of how to successfully uncover the facts your employer needs to avoid expensive litigation will give you the edge in a competitive budgetary crunch.

 

* Training sessions are customized to meet your needs.  Often employers will have general supervisor and employee sessions that can be given at varying intervals of the day to accommodate employees working different shifts.

 

© SecurTest, Inc. (2007) and Steven C. Millwee, CPP - All Rights Reserved  

 

How to Contact Us

 

 

            SecurTest, Inc.

            13902 N. Dale Mabry Highway, Suite 250

            Tampa, Florida 33618

            (813) 888-8000

            Toll Free          (800) 445-8001

            Facsimile         (813) 889-8200

            Email               smillwee@securtest.com                     www.securtest.com

 

            Steven C. Millwee, CPP – Board Certified in Security Management

            (813) 310-0670 cell phone

 

Training the Critical Incident Response Team – Sample Agenda

 

This 16 hour training program (2 day) is designed to help those senior executives and managers that are responsible for the organizations policies, procedures and response to threats or acts of violence.  The program is customized to meet the needs of the organization.

 

q       Introduction to workplace violence prevention

q       What you will learn

q       How to identify the top 20 early warning signs of potentially violent employees

q       What is the difference between going postal and a generally violent worker

q       When must an employee be terminated for violating workplace violence policies

q       Defusing the angry, threatening or violent worker, vendor, or visitor

q       What is the role of the Critical Incident Response Team when confronted with potentially violent situations at work

q       What are the characteristics of those who successfully survive violent confrontations

q       What is my number one goal when confronted with violence at work

q       What should I look for before someone turns violent

q       How can I help de-escalate the potential for violence

q       What are intervention strategies that work to calm an unstable situation

q       How can I imprint our policy on those I supervise or manage

q       What is our policy and what is the role of supervisors and managers

q       What is the role of employees in preventing workplace violence

q       Why is domestic violence such a problem at work today

q       What cause people to batter those they claim to love the most

q       Ten red flags I must know about domestic violence as a supervisor or manager

q       What is the CIRT’s role in recognizing the warning signs of domestic violence at work

q       How to effectively lead others to make sure that I don’t become the next workplace murder victim

q       How to respond to situations from common to unique issues that require CIRT involvement

q       How to conduct basic organizational assessments that help prevent violence and harassment

q       How to conduct threat assessments of threatening or violent employees

q       How to recognize extremely volatile threats that require external experts to assist the CIRT

q       Making a difference in helping us prevent workplace violence

 

Training Managers and Supervisors – Sample Agenda (Live or Online On-Demand)

 

This 90-minute to 3 hour training program is designed to help managers, supervisors and key stakeholders identify the early warning signs that often lead to threats or acts of workplace violence.  The course has an optional  certification test that demonstrates management competency to the core principals and responsibilities for helping prevent workplace violence. They learn how to identify situations or employees that may pose an increased risk where early intervention will minimize the risks future threats or acts of violence. The program is customized to meet the needs of the organization.  Here is a typical outline for a three-hour training session:

 

q       Introduction to workplace violence prevention

q       What you will learn

q       How to identify the top 20 early warning signs of potentially violent employees

q       What is the difference between going postal and a generally violent worker

q       When must an employee be terminated for violating workplace violence policies

q       Defusing the angry, threatening or violent worker, vendor, or visitor

q       What is my role as a supervisor when confronted with potentially violent situations at work

q       What are the characteristics of those who successfully survive violent confrontations

q       What is my number one goal when confronted with violence at work

q       What should I look for before someone turns violent

q       How can I help de-escalate the potential for violence

q       What are intervention strategies the work to calm an unstable situation

q       How can I imprint our policy on those I supervise or manage

q       How to effectively use the company Critical Incident Response Team

q       What is our policy and what is my role as a supervisor or manager

q       Why is domestic violence such a problem at work today

q       What cause people to batter those they claim to love the most

q       Ten red flags I must know about domestic violence as a supervisor or manager

q       What is my role as a supervisor when I recognize the warning signs of domestic violence at work

q       How to effectively lead others to make sure that I don’t become the next workplace murder victim

q       Getting my assignment

q       Making a difference in helping us prevent workplace violence

 

Training Employees – Sample Agenda – Sample Agenda (Live or Online On-Demand)

 

This 60 to 120 minute program is customized to help train every employee about their responsibility it helping keep the workplace safe, secure and free of hostile behavior, threats or acts of violence.  The course has an optional  certification test that demonstrates management competency to the core principals and responsibilities for helping prevent workplace violence.   Employees are the proverbial eyes and ears of the organizations as they are the first line of defense in preventing violence at work and reporting to supervisors and managers their observations or incidents that allow appropriate and immediate mitigation steps to be taken. The program is customized to meet the needs of the organization.  Proposed outline of objectives for a two hour session typically include:

 

q       Introduction to workplace violence prevention

q       What you will learn

q       How to identify the top 20 early warning signs of potentially violent employees

q       What is the difference between going postal and a generally violent worker

q       When must an employee be terminated for violating workplace violence policies

q       What are the characteristics of those who successfully survive violent confrontations

q       What is my number one goal when confronted with violence at work

q       What should I look for before someone turns violent

q       How can I help de-escalate the potential for violence

q       What is our policy and my unique responsibility and role

q       Why is domestic violence such a problem at work today

q       Why does some batter his or her significant other and why do they stay

q       Ten red flags I must know about domestic violence that can impact the workplace

q       How to effectively use the company Critical Incident Response Team

q       Getting my assignment

 

 

Call us for a custom proposal based on your needs and budget.  We provide on-site, CD-Rom, and online training programs cusotmized to your organization.

Get The Total Solution

SecurTest, Inc. has been a leader for over 28 years in helping corporations solve security issues. Our crisis management team is an integral part of many questionnaires and consulting services that work together to provide a total solution for your employment needs. Call 1-800-445-8001 or 813-888-8000 now for more information about how we can create a custom program to meet your needs.

Copyright © 2007 Steven C. Millwee, CPP (SecurTest, Inc.) All Rights Reserved.
01012007